Terms and Conditions

The “Seller” is Laurel Alexander.  The term “Buyer” refers to the Buyer (coaching client or student).



The Seller agrees to supply coaching services to the Buyer and the Buyer agrees to pay the fee for the same subject to these Terms. The exact date and time of the Seller’s supply of the services and of the amount of the fee shall be agreed in advance between the parties.

The Seller’s Obligations  

The Seller shall endeavour to provide the services in accordance with these Terms. In the event that the Seller cancels the services or a session, as applicable, for any reason, the Seller shall offer the Buyer a new date for the services or the session and no additional fee shall be payable by the Buyer. If such date is not reasonably acceptable to the Buyer, the Seller will refund the fee in the event that the Buyer has already paid the same.

The Buyer’s Obligations  

The Buyer shall: (i) co-operate with the Seller as reasonably necessary in order to enable the Seller to provide the services; and (ii) notify the Seller of if the Buyer has any special requirements relating to the services prior to the Seller providing the services.


For private session’s payment of the fee by the Buyer to the Seller shall be by cheque, cash or by BACS prior to or on the date of the Buyer’s session. Payment of all sums shall be made in pounds sterling (a) by cheque made payable to Laurel Alexander or (b) by BACS (contact Laurel for details).


In the event that the Buyer notifies the Seller that the Buyer wishes to cancel or postpone the services or the session prior to the time of commencement of the same, the Buyer shall do so 24 hours or more in advance of the scheduled session. If the Buyer notifies the Seller with less than 24 hours in advance of the next scheduled session, the full fee of the session is payable.  If the Buyer has already paid for the same, the fee is not refundable.


Confidentiality is an integral part of coaching and is seen as essential to building the coaching relationship. The coaching process encourages the Buyer to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the Buyer can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the Buyer and Seller agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the Buyer’s life or if another person’s life was at risk; alternatively, in the rare instance where the Seller was liable to civil or criminal court proceedings if they did not disclose Buyer’s information. If at all possible this would be discussed at length with the Buyer beforehand and everything would be done to safeguard Buyer confidentiality despite.

Limitation of Liability

The Seller shall not be liable to the Buyer (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the services.  The Seller’s liability to the Buyer shall at all times be limited to the amount paid, if any, by the Buyer for the services.

The Buyer is aware that coaching is in no way to be construed as psychological counselling, therapy or financial advice.  The Buyer enters into coaching with the full understanding that they are responsible for creating their own results.


The content of the site known as www.laurelalexander.co.uk is not intended to substitute for professional advice. Coaching is not an alternative to the Buyer seeking professional advice and guidance.

Governing Law and Jurisdiction  

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.




On receiving the Buyer’s order, the Seller will register the Buyer on the course and post/email the Buyer with initial learning materials.

All orders for the course shall be deemed to be an offer by the Buyer to purchase the course pursuant to these Terms and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.  Where the course ordered by the Buyer is unavailable, the Buyer shall be notified and given the option either to wait until it becomes available or to cancel the order and receive a full refund within 30 days.

Applications will only be accepted with full payment.

If the Buyer’s course requires the Buyer to have a particular qualification, the Buyer must provide proof of that qualification when enrolling if asked.

Price and Payment

The price of the course shall be that stipulated on www.laurelalexander.co.uk. The course fees include all course materials and tuition and where stated, postal costs.  The total purchase price will be displayed in the Buyer’s shopping cart prior to confirming the order.

Pre-payment is required for all services.

Postage to outside of UK will incur extra charges.


The course materials will normally be delivered to the Buyer within 14 working days of purchase, if supplied within the UK, or within 30 days of purchase, if supplied outside the UK.

The Seller shall use its reasonable endeavours to meet any agreed date for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the course materials shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of it whenever it is tendered for delivery. Title and risk in the course materials shall pass to the Buyer upon its delivery to the Buyer.

If the Buyer is not available when course materials are delivered to the address provided by the Buyer and they are not collected from the local depot an additional distribution fee may be charged if the Seller is required to take receipt of, collect and/ or redeliver the materials.

The Buyer’s stated course fees includes any delivery charges incurred in sending course materials to a UK mainland address other than as stated in these Terms. If the Buyer’s course materials have to be delivered to a non UK address, the Buyer needs to accept liability for the delivery charge the Seller incurs.

Cancellation, Returns and Refunds

Course materials: The Buyer shall inspect course materials immediately upon receipt and shall notify the Seller in writing within 7 working days of delivery if it is damaged. If the Buyer fails to do so, they shall be deemed to have accepted it. Where a claim of defect in, or damage to the course materials is made, the Buyer shall return them to the Seller. The Buyer shall be entitled to a replacement of the materials sent, plus any return postal charges, provided that the item is damaged or defective and such damage or defect occurred before the course materials were delivered to the Buyer. Where a returned copy of the course materials is found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

Refunds: In the event of the Buyer wishing to withdraw from a course, no refunds will be made.  The Buyer could:

  • switch to another course of similar value
  • transfer the course to someone else

Course cancellations/alterations by the Seller: Any course alterations and/or cancellations are at the Seller’s discretion. In any case, no refund will be given for changes or cancellations made with less than 28 days’ notice and under no circumstances will the deposit be refunded. If circumstances arise that are beyond the Seller’s control, it may be necessary to change/cancel course dates, content, venues and prices from those published. It should be noted that the Seller not be held liable for any costs/losses incurred as a result of any such changes. If the Seller is no longer able to provide the Buyer’s course, the Seller will ask the Buyer to return any course materials to the Seller (at the Seller’s expense) in the condition as originally delivered to the Buyer and refund to the Buyer any fees paid to date when the Seller received the materials as required.

Rights of the Seller

The Seller reserves the right to adjust the price of the courses at any time prior to an enrolment being processed.  Should the Seller change the price of the course, the Buyer will have the opportunity to either cancel the enrolment or to proceed at the amended price.

The Seller reserves the right to adjust the specification of the course, or any aspect of the course, at its discretion.

The Seller reserves the right to withdraw the course at any time. Should the Seller withdraw the course after the Buyer has purchased it, the Seller shall refund the Buyer an amount agreed between the Seller and the Buyer, based on the number of assignments that the Buyer has completed and have been marked by a tutor.

Save as provided for in the preceding paragraph, the Seller shall not be liable to anyone for withdrawing the course or for refusing to process an order.

Conditions of Enrolment

The course must be completed within the stated time frame set out in the Learning Agreement.  Should the Buyer not complete the course within the stipulated time-frame, the study time can be extended by negotiation.  After these periods it is deemed that the enrolment has lapsed and the Buyer will need to re-enrol and pay the full fees for the course, except where individually agreed with the Seller.

Every effort has been made to ensure that the information and advice given in all courses is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, the Seller cannot accept any legal responsibility or liability for any errors or omissions that may be made.  The Seller accepts no responsibility or liability whatsoever for the conclusions that may be drawn from or how the learning information is interpreted and implemented. This is the basis on which the information is presented and the courses offered.

The Seller reserves the right to remove from any course, students that fail to comply with its standard practices and procedures. Under these circumstances, no refund will be made.  The Seller reserves the right to refuse enrolments and/or suggest alternative arrangements if the Seller believes that it will not be in the Seller’s best interests of other participants and/or the individual concerned to attend one of the Seller’s courses.

Indemnity and Limitation of Liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the course and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

The Buyer agrees to indemnify and keep indemnified the Seller, their successors and assigns, and each of their respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from the Buyer’s use of or interpretation of the course and from any material posted on the course website, to its discussion groups or from any other matter relating to the course, including but not limited to use of the information contained in the course.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid illegal or unenforceable provision eliminated.

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.




The Seller respects the privacy of every individual and will collect information about the Buyer for 2 reasons: firstly, to process the Buyer’s order and secondly, to provide the Buyer with the best possible service. The information the Seller holds will be to the best of their knowledge accurate and up to date. Any personal details obtained through the ordering process will NOT be sold, rented, leased or disclosed to others. The Seller strives to act lawfully and in accordance with the Data Protection Act 1998 to protect the Buyer’s rights.


The Seller is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training materials. Such links are maintained “as is” for information purposes only and Seller does not, therefore, necessarily approve of or endorse the content of those sites.

Quality Assurance

The Seller believes that the services or goods they offer are of excellent quality and the Seller makes every attempt to offer the most efficient service they can. However, should the Seller’s goods or services not live up to the Buyer’s expectations then please contact the Seller at: Laurel Alexander, 101 Osborne Road, Brighton, Sussex, BN1 6LW. UK.

Technical Disclaimer

This website, and any files or documents that the Buyer download from it, is not guaranteed to be free from any so-called computer viruses or malicious codes, and it is strongly recommended that the Buyer check for such viruses before down-loading it to their computer equipment.


All rights are reserved. The copying or reproducing of any of the content of this website or any product sold from it is strictly prohibited without prior consent.

Overseas (non UK) Customers

The Seller is a UK company based in England. All items on the Seller’s site are priced in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not the Buyer’s currency, the amount the Buyer actually pays will vary depending upon the exchange rate at the time the transaction is processed.


All goods remain the property of Seller until full payment has been received and verified.

Changes to Terms

The Seller shall be entitled to alter these Terms at any time, but this right shall not affect the existing Terms accepted by the Buyer upon making a purchase.

Statutory Rights

Nothing in these Terms shall affect the Buyer’s statutory rights as a Consumer.


All contracts made between Seller and the Customer is subject the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These Terms and conditions do not affect the Buyer’s statutory rights as a consumer.